FAQ

Frequently Asked Questions

AS OF 3/24/2020 and until further notice UPS has suspended it's service guarantee, click link for more information.

Q: What is your turnaround time?

A: We process your order, print, and ship within 1-2 business days.

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Q: How quickly will my magnets be delivered?

A: All of our shipping is through UPS and should arrive within 2-5 business days. Delivery times will vary based on your location. Our products ship from Waltham, Massachusetts.

Free standard shipping is via UPS ground.

Expedited shipping means that your order will be processed and shipped on the same business day if order is placed by noon EST, if placed after noon your order will ship on the next business day via UPS ground.

UPS Next Day Air, 2-Day Select & 3-Day services are also available. These orders will be processed and shipped on the the same business day if received by noon EST, if received after noon, next business day. 

AS OF 3/24/2020 and until further notice UPS has suspended it's service guarantee.

PLEASE NOTE: COVID19 & ongoing protests are causing delivery delays with UPS and they are currently NOT GUARANTEEING ANY OF THEIR SHIPPING TIMES.

IMPORTANT: We have no control of your order after it is in the hands of the UPS or other shipping co. and cannot guarantee that your order will reach you in the expected amount of time if UPS has unexpected delays. 

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Q: My magnets haven't arrived yet, how do I know when they'll get here?

A: Every order placed for shipment will receive a confirmation email with a UPS tracking number. Please use this tracking number to locate your order. Please note: once the order leaves our facility we are no longer responsible for the package as it is in the hands of UPS. The best point of contact for locating your package is UPS.

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Q: Can I pick up my order?

A: Yes, if you are in the area, we offer contactless curbside pick-up at TPI Solutions Ink, 45 Calvary Street, Waltham, MA 02453. Our pickup hours are Monday-Friday from 10:00am-4:00pm.

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Q: How many magnets are in a set?

A: We sell our magnets in sets of 2 or 3 magnets depending on the design you choose.

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Q: Does the magnet set include pieces for both sides of my car?

A: No, each design comes in one set to be placed on one side of your vehicle. If you would like both sides of your vehicle to sport your message, you will need to order the design twice. 

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Q: Will the magnets stick to any car?

A: No, the magnets will not stick to the following surfaces:

  • Aluminum
  • Plastic
  • Fiberglass
  • Carbon Fiber
  • Brass
  • Copper
  • Body repair fillers

If you are unsure of what body material your car is made out of, try sticking a refrigerator magnet on the surface you'd like your magnet to be on. If it sticks, you're good! If it doesn't, then our magnets will not stick either.

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Q: Will I be able to keep my magnets on my car and reuse them?

A: You are more than welcome to reuse the car magnets for future celebrations; however, we do not recommend keeping the magnets on your car for long term use as the materials are not well-suited to extreme weather and could cause damage to your vehicle if exposed to the elements for extended periods of time.

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Q: What size are your magnets?

A: Our large magnets are rectangular in shape, 17.25" x 11.5".

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Q: Where are your magnets manufactured?

A: Our magnets are made in the USA. The magnet sheets are manufactured in Marietta, Ohio. Our designs are created by our TPI Solutions Ink graphic design team and printed by our production team in our shop in Waltham, Massachusetts.

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Q: Do you offer bulk or group discounts?

A: Yes! Please contact us at sales@celebrationmagnets.shop for more information about purchasing in bulk or for your group. 

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Q: Do you offer custom designs?

A: Yes! We would be happy to create a custom design for your special occasion Please contact us at sales@celebrationmagnets.shop to discuss your design needs.

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Q: Do you sell custom lawn signs?

A: Yes! Our printing company TPI Solutions Ink can assist you in ordering custom lawn signs. We offer pricing for orders of 10 or more lawn signs. Please contact us at info@tpisolutionsink.com to discuss your project.

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